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Mystic Pigeon Gaming

Refund and Returns Policy

Standard Refund Window
You have 30 days from the date of your purchase to return an item for a refund. 

Accepted Payment Methods


We accept a variety of payment options for your convenience, including Credit Cards, Debit Cards, PayPal, Google Pay, and Apple Pay.

 

Refund Processing Time


Once we receive your return and process it, you can expect to see your refund back in your original payment method within 5 to 10 days.

Non-Refundable Items


Please note that some items can’t be returned. These include:

  • Gift cards

  • Digital products

  • Custom-made or custom-painted items

  • Made-to-order or made-to-measure products

 

Required Documentation


To ensure a speedy process, please include your order confirmation or receipt when you return your item. This helps us identify your purchase quickly!

International Refund Policy


For our international customers, our refund policy mirrors the standard policy, but please be aware that return shipping costs will be your responsibility.

Restocking Fee


We're all about keeping things fair, so a restocking fee of 5% will apply to returned items unless they are defective.

Digital Products Policy


Unfortunately, due to the nature of digital goods, we cannot accept returns or offer refunds on these items. We appreciate your understanding!

Shipping Cost Refund Policy


If your item is defective, we’ll happily refund your shipping costs. For all other returns, shipping costs are non-refundable.

Damaged Items Policy


If your item arrives damaged, please contact us within 5 days of delivery so we can make it right. We’ll guide you through the process to ensure you’re taken care of.

Gift Returns Policy


Only the original purchasers may make returns.

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