Shipping Policy

We aim to dispatch all Dungeons and Dragons and shop items within 48 hours, custom builds/3D printed items will take longer. Mystic Pigeon Gaming will notify you at every stage to ensure you know when to expect your delivery.

DOMESTIC SHIPPING POLICY

1. Shipment Processing Time. All orders are processed within 2-3 business days (custom orders and painting commissions have a variable processing time). Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Items that are on back order will be shipped out as soon as they become available. For shipping and order inquiries please email support@mysticpigeon.com

2. Shipping Rates & Delivery Estimates. For online orders, shipping charges for your order will be calculated based on size and weight of the total order, and displayed at checkout. 

3. Customs, Duties, and Taxes. MakerBot is not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (e.g., taxes, tariffs, VAT).

INTERNATIONAL SHIPPING

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We do not provide estimates of any duty, VAT, taxes, or clearance charges that may be applicable outside of the UK. as these are specific to each destination country. Buyer is solely responsible for understanding and complying with the import requirements of the destination country.

Shipment to P.O. boxes or APO/FPO addresses

Mystic Pigeon Gaming does not ship to addresses using APO/FPO/DPO addresses.

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Customs, Duties and Taxes

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Mystic Pigeon Gaming is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes)

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Damages

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Mystic Pigeon Gaming is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.